F.A.Q.
Customer Questions
Are all of your products from Jerusalem?
Yes, all our products come from Jerusalem. We make sure everything we offer is directly sourced from there, bringing you authentic religious items that reflect the spirit of the Holy Land.
Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions to our subscribers and customers. Make sure to subscribe to our newsletter and follow our social media channels to stay informed about upcoming sales and special offers.
Do you offer any budget-friendly options?
While our focus is on delivering premium products, we understand the importance of catering to various budgets. Keep an eye out for occasional promotions, discounts, and special offers. Subscribing to our newsletter and following us on social media will keep you informed about any upcoming opportunities to enjoy our products at a more accessible price.
Are these products exclusive?
Yes, many of our products are exclusive to our store and cannot be found elsewhere. We collaborate with designers and creators to bring you unique items that reflect the spirit of the Holy Land.
How do I find the Coupon Code?
Visit your cart: Go to your website’s shopping cart or checkout page where you can view the items you’ve added for purchase.
Look For The Coupon Code Field: On the cart or checkout page, there should be a field labeled “Coupon Code” or “Discount Code.” This is where you can enter the coupon code to apply the discount to your order.
View The Coupon Code: If the coupon code is already applied or displayed in the cart, it should be visible either next to the field where you enter the code or somewhere in the cart summary section.
Copy The Coupon Code: Once you locate the coupon code, click on it or select it to highlight the code. Then, right-click and choose “Copy” or use the keyboard shortcut (Ctrl + C on Windows, Command + C on Mac) to copy the code.
Apply The Coupon Code: If the coupon code is not automatically applied, paste it into the “Coupon Code” field and click on the “Apply” or “Submit” button. The discount should be applied to your order total.
Support F.A.Q.
Can I get my money back?
We want you to be completely satisfied with your purchase from HolyLand. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind. Please read the Refund and Returns Policy to learn more on how our policy works.
How do I get in contact with someone?
If you need to get in touch with us, there are several ways to reach out:
- Email: You can email us directly at holylandandco@gmail.com. Our team will respond to your inquiry as soon as possible.
- Contact Form: Alternatively, you can use the contact form on our website. Simply navigate to the Contact Us page and fill out the form with your name, email address, and message. We’ll get back to you promptly.
- Social Media: You can also reach us through our social media channels. Follow us on Twitter and Instagram and send us a direct message or mention us in a post. Our social media team will be happy to assist you.
Whether you prefer email, contact form, or social media, we’re here to help!
How long will it take to receive a response to my inquiry?
Our customer support team strives to respond to all inquiries in a timely manner. Typically, you can expect to receive a response within 1-24 hours during our regular business hours. Please note that response times may vary depending on the volume of inquiries we receive and if there is a holiday. Rest assured, we are committed to providing you with prompt and helpful assistance to address your questions or concerns.
Technical Problems
I've Encountered a Bug or Glitch While Using Your Service. How Can I Report This?
If you’ve encountered a bug or glitch, please report it to our email as soon as possible. Provide as much detail as you can about the issue, including what you were doing when it occurred, any error messages you received, and steps to reproduce the problem. This information will help our team identify and resolve the issue promptly.
I'm Experiencing Slow Loading Times or Performance Issues on the Website. How Can I Improve This?
Slow loading times may be due to factors such as internet connectivity, device performance, or website optimization. To improve performance, try closing any unnecessary browser tabs or applications running in the background. Additionally, ensure that your internet connection is stable. If the issue persists, please let us know so we can investigate further and optimize the website’s performance.
How to change the username and password
Log In to your Account:
Visit our website and log in to your account using your current username and password.
Access Account Settings:
Once logged in, click on the My Account section in the top right corner of the page. From there, select “Account Details”.
Change Username:
In the Account Details page, find the section labeled “Display Name.”
Enter your desired new username in the provided field.
Click the “Save Changes” button to save your new username.
Change Password:
Still in the Account Details page, locate the section labeled “Password Change”.
You will be prompted to enter your current password for verification purposes.
Enter your new password in the “New Password” field and confirm it in the “Confirm Password” field.
Click the “Save Changes” button to save your new password.
Log Out and Log In Again:
After making these changes, it’s a good idea to log out of your account and log back in using your new username and password to ensure they have been updated successfully.